The Red Tape Chronicles - MSNBC.com

The Red Tape Chronicles - MSNBC.com: "Harvard Professor Malcolm Sparrow, author of “License to Steal: How Fraud Bleeds America’s Health Care System,” said many medical bills seem arbitrary.

“Insurance companies and medical provider billings seem to bill on the basis of ‘let's just see what we can get away with,’ knowing that many consumers are too timid to question them,” he said. Recently, when he questioned a bill, he was immediately offered a $200 discount as a “professional courtesy.”"